Ayuda

¡Bienvenido al foro de la comunidad!

Si tienes problemas de software, este es tu sitio. Construyamos entre todos un lugar mejor, proporcionando experiencias, información de uso y tips. Si tienes alguna pregunta, procura dar información detallada sobre tu sistema.

Si tienes problemas de hardware, tramita la GARANTÍA AQUÍ, ya que nuestros técnicos no suelen revisar el foro por estar trabajando en reparaciones.

0

Citrix install freeze labtop when install in linux mint with ryzen AI 9

Avatar
Jorge Guilherme

Hi,

I have a new EVO 14 labtop with linux mint and ryzen AI 9.When try to install Citrix Workspace app 2505 for Linux, https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-linux/workspace-app-for-linux-latest14.html the laptop freeze with black screen and does not response.

Only option to to push power switch to disconnect.


kernel: Linux version 6.14.0-1015-oem (buildd@lcy02-amd64-042) (x86_64-linux-gnu-gcc-13 (Ubuntu 13.3.0-6ubuntu2~24.04) 13.3.0, GNU ld (GNU Binutils for Ubuntu) 2.42) #15-Ubuntu SMP PREEMPT_DYNAMIC Fri Oct 17 07:49:59 UTC 2025

memory free/total: 36.90 GB/46.17 GB
disk free/total: / 736.46 GB/915.33 GB
disk free/total: /boot/efi 503.84 MB/509.98 MB
boot mode: UEFI
product: EVO14-AI9-STP
sku: EVO14-AI9-STP
vendor: SLIMBOOK
bios: N.1.20GOS02
EC: 1.18
 cpu: AMD Ryzen AI 9 365 w/ Radeon 880M x 20
TDP sustained (stapm): 25 W
TDP slow limit (ppt-s): 20 W
TDP fast limit (ppt-l): 35 W

memory device: 49152 MB 5600 MT/s
UMA Framebuffer: 512.00 MB

Any help is appreciated.

Thank you


System:
  Kernel: 6.14.0-1015-oem arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
  Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
    Distro: Linux Mint 22.2 Zara base: Ubuntu 24.04 noble
Machine:
  Type: Laptop System: SLIMBOOK product: EVO14-AI9-STP v: Standard serial: <superuser required>
  Mobo: SLIMBOOK model: EVO14-AI9-STP v: Standard serial: <superuser required>
    part-nu: EVO14-AI9-STP uuid: <superuser required> UEFI: American Megatrends LLC. v: N.1.20GOS02
    date: 07/24/2025



Avatar
Descartar
4 Respuestas
0
Avatar
Jorge Guilherme
Mejor respuesta

Hi Samanta,

No, do not have an external monitor connected.

Issue happens without any external monitor when trying to install.

Do not know if it is something related with app protection and the AMDGPU, since need to activate app protection to use citrix for my daily work. The freeze happens after select app protection.

Thanks

Avatar
Descartar
0
Mejor respuesta

Hello Xena,
Do you happen to use an external monitor when trying to install the software, or more times? There has been some reports that the AMDGPU driver crashes with an external monitor in current kernels, I link you a tutorial if that's the case, we explain the problem and give a solution for it.

If you don't use a external monitor, it's weird that only when trying to install said software the graphical driver crashes

Regards,

Avatar
Descartar
0
Avatar
Jorge Guilherme
Mejor respuesta

Hi Antonio,

Thanks for the help, but the app is not found in flatpak.

sudo flatpak remote-add --if-not-exists flathub https://flathub.org/repo/flathub.flatpakrepo
flatpak install -y flathub com.citrix.Workspace
Looking for matches…
error: Nothing matches com.citrix.Workspace in remote flathub

Is there other repository where citrix exists ?

Thank you

Avatar
Descartar
0
Mejor respuesta

#!/bin/bash

# Instalador y configurador de Citrix Workspace para Slimbook EVO con Ryzen AI

# Probado en Linux Mint 22.2 (Ubuntu 24.04 base)


echo "=== Instalando Citrix Workspace (Flatpak) para Slimbook EVO ==="


# 1. Instalar Flatpak y Flathub si no existen

if ! command -v flatpak &> /dev/null; then

    echo "Instalando Flatpak..."

    sudo apt update

    sudo apt install -y flatpak

fi


if ! flatpak remote-list | grep -q flathub; then

    echo "Agregando repositorio Flathub..."

    sudo flatpak remote-add --if-not-exists flathub https://flathub.org/repo/flathub.flatpakrepo

fi


# 2. Instalar Citrix Workspace desde Flathub

echo "Instalando Citrix Workspace..."

flatpak install -y flathub com.citrix.Workspace


# 3. Crear configuración para desactivar aceleración gráfica

CONFIG_DIR="$HOME/.var/app/com.citrix.Workspace/config/ICAClient"

CONFIG_FILE="$CONFIG_DIR/wfclient.ini"


echo "Configurando Citrix..."

mkdir -p "$CONFIG_DIR"


cat > "$CONFIG_FILE" <<EOF

[WFClient]

UseFullScreen=Off

EnableHardwareAcceleration=False

EOF


# 4. Confirmar instalación

echo

echo "=== Instalación completada ==="

echo "Puedes ejecutar Citrix Workspace con:"

echo "    flatpak run com.citrix.Workspace"

echo

echo "⚙️ Configuración aplicada:"

echo " - Aceleración gráfica desactivada"

echo " - Modo pantalla completa desactivado (puedes cambiarlo si lo deseas)"

echo

echo "Si experimentas parpadeos o pantalla negra, ejecuta Citrix con:"

echo "    flatpak run com.citrix.Workspace --no-gpu"

Avatar
Descartar